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At 9Winz, we understand the importance of seamless communication and responsive support for our valued users. Whether you have inquiries, feedback, or require assistance, our dedicated customer support team is here to help. This article serves as your guide to contacting us, ensuring that you receive the assistance you need promptly and efficiently.

How to Reach Us

We offer multiple channels through which you can get in touch with our customer support team:

  1. Live Chat: Our live chat feature provides real-time assistance, allowing you to connect with a support representative instantly. Simply click on the chat icon located on our website to initiate a conversation.
  2. Email Support: You can reach us via email at [email protected]. Whether you have questions, encounter issues, or wish to provide feedback, our support team will respond to your email promptly and professionally.
  3. Contact Form: Fill out the contact form available on our website with your name, email address, subject, and message. Once submitted, our team will review your inquiry and respond accordingly.
  4. Social Media: Connect with us on social media platforms such as Twitter, Facebook, and Instagram. Our social media channels serve as additional avenues for communication, where you can stay updated on the latest news and interact with our team.

What We Can Assist You With

Our customer support team is equipped to assist you with a wide range of inquiries and issues, including but not limited to:

  • Account-related queries, such as registration, login, and verification.
  • Technical issues or errors encountered while using our platform.
  • Questions about our services, promotions, and features.
  • Assistance with deposits, withdrawals, and payment methods.
  • Responsible gaming inquiries and support for self-exclusion or setting limits.

Our Commitment to Customer Satisfaction

At 9Winz, customer satisfaction is our top priority. We are dedicated to providing timely, accurate, and courteous assistance to every user. Whether you’re a new player exploring our platform or a seasoned member of our community, we strive to exceed your expectations and ensure a positive experience with every interaction.


No matter the nature of your inquiry or the complexity of your issue, rest assured that our customer support team is here to assist you every step of the way. Contact us today via live chat, email, contact form, or social media, and let us help you make the most of your gaming experience at 9Winz. Your satisfaction is our success, and we look forward to serving you. is managed and sanctioned by Globis N.V., a company legally established under the jurisdiction of Curacao with registration number 155962, license number 365/JAZ. Hubspot Limited, registered in Malta under the registration number C100728, headquartered at Room 4, Office 18, Block 19, Vincenti Building, Strait Street, Valletta VLT 1432, Malta, serves as the commercial agent for Globis N.V.